Jan wrestled and brought a multitude of complications into control so that my home purchase succeeded at a fair price. Saying she adds a personal touch would be an understatement - Jan takes the success of her customers personally, sharing in the ups and downs and providing the RIGHT advice, even if it will hurt her in the short term. She plays the long game, knowing that trust builds bigger value in the future.
The closing moved along faster than I expected and John explained all the details as we went through the paperwork. I have utilized John's services many times over the years and will continue moving forward. I definitely recommend Diamond Mortgage in Libertyville - All the people in the office are very friendly and eager to help.
Wonderful customer service. John was a pleasure to work with.
The entire house financing process with John was smooth and efficient. He is a highly professional and responsible mortgage expert, and it was pleasure to work with him.
John Bloss was a pleasure to work with! He was very professional and made sure my fiance and I understood the process by taking time to answer questions we had. He made this process very quick, easy, and enjoyable. I'm thrilled that we had the opportunity to John and hope we can work with him again, when we buy our next house!
John was extremely helpful throughout the process. He was thorough with all explanations of each step. I felt like John was always looking out for my best interest. It was a pleasure working with John and the whole Diamond Residential staff! I highly recommend using their services!
Thank You John!
Good communication and made process easier
Not sending paperwork to us when you know the numbers are wrong.
More communication; staying on top of the task at hand, meaning a more sense of urgency. Following-up on requests that were given. No way should we have waited 10 tens to be informed they were waiting on homeowners insurance. Information provided was not helpful, couldn't get answers to simple questions. We were told multiple times that it would be okay and to relax, but it wasn't okay and we couldn't relax. We were down to the wire. Will definitely not be recommending them to anyone, no way.
Great experience, great service!
The personal service and promptness were excellent. I give Mr. Bloss and his staff my highest recommendation!
The whole process was very easy. John and the staff answered all of my questions and explained all of the forms to me in easy to understand terms. Highly recommend John and Diamond Residential Mortgage.
John was responsive and respectfully answered all of my questions. I never felt talked down to even though it was my first home purchase and there were many things that were new to me. I felt informed and supported through every step of the process.
We had been looking for a house for over a year and we had a few houses that fell though do to complications with the home inspections, John and his team worked with us the whole time and when things got rough they made it happen! Also we got a great rate. As a first time home buyer John was very helpful in teaching us how everything works etc. Highly recommend John and his team.